Returns and refunds

Intercontinental Crionis Limited wants you to be satisfied with your purchase. This policy describes how returns and refunds work for orders placed through our website.

Eligible items

Eligible items may be returned when they are unused, in original packaging where applicable, and returned within the window stated at the time of purchase. Some products may be non-returnable when opened for hygiene, software licensing, or safety reasons. We will confirm details for your order if that applies.

How to start a return

Contact us using the phone or email on our Contact page with your order reference and a short description of the issue. We will provide return instructions and the correct return address.

Refunds

After we receive and inspect the return, approved refunds are processed to the original payment method when possible. Timing may depend on your bank or card issuer.

Shipping costs

Unless the return is due to our error or a defective item we accept under this policy, shipping costs for the return may be your responsibility. We will state this clearly before you send items back.

Damaged or incorrect items

If your order arrives damaged or does not match what you purchased, contact us right away with photos if possible. We will work with you on a replacement or refund as appropriate.

Questions

If anything in this policy is unclear, reach out through our Contact page. We are happy to help.